Effective Date: 17 June 2026
Last Updated: 17 June 2026

This Refund Policy explains how Raamah Biocare Pvt Ltd ("Raamah Biocare", "we", "us", or "our") handles cancellations, refunds, replacements, and service requests for products, demonstrations, pre-orders, early-access reservations, and related commercial transactions.

Raamah Biocare products are intended for trained dental professionals, clinics, hospitals, institutions, public-health programmes, distributors, and procurement teams. Product-specific commercial terms, warranty terms, installation terms, training obligations, and regulatory requirements may be set out in a quotation, purchase order, invoice, distributor agreement, or product documentation. If those written terms conflict with this Policy, the written commercial terms will apply for that transaction.

1. General Principle

Refunds and replacements are reviewed case by case, based on the product type, order status, delivery status, installation status, regulatory or documentation requirements, and whether the product has been used, opened, customised, damaged, or supplied under a special commercial arrangement.

2. Demo Requests and Inquiries

Submitting a website inquiry, demo request, distributor inquiry, or clinical collaboration request does not create a paid order and does not require a refund. If any paid demonstration, training, reservation, or evaluation fee is agreed separately, the refund terms will be stated in the relevant written communication or invoice.

3. Pre-Orders and Early Access

Certain products, including products in development or limited launch phases, may be offered through pre-order, reservation, or early-access arrangements. Refundability of any deposit or reservation amount will depend on the terms shown or communicated at the time of payment.

Unless stated otherwise in writing, a pre-order or reservation may be cancelled before dispatch, allocation, customisation, installation scheduling, or procurement commitment. Once a product has been allocated, customised, dispatched, installed, or reserved against a confirmed institutional or distributor order, cancellation or refund may be limited or unavailable.

4. Product Orders

For confirmed product orders, cancellation requests should be sent as early as possible to info@raamahbiocare.com with the order reference, buyer details, product name, and reason for cancellation.

If the order has not yet been processed, dispatched, customised, or committed for procurement, we may approve cancellation and refund any eligible amount after deducting applicable transaction charges, taxes, logistics costs, or other non-recoverable costs where permitted by law and contract.

5. Delivered Products

Returns or refunds for delivered products may be considered only when:

• the product supplied is materially different from the confirmed order;

• the product arrives damaged and the issue is reported promptly with supporting photographs or documentation;

• the product has a verified manufacturing defect covered by applicable warranty terms; or

• a return is expressly allowed in the written quotation, invoice, or agreement.

Products that have been used clinically, opened from sterile or controlled packaging, installed, customised, damaged through misuse, altered, repaired by unauthorised parties, or handled contrary to product instructions may not be eligible for return or refund.

6. Damaged or Defective Products

If a product appears damaged on delivery or does not function as expected, contact us within 7 days of delivery at info@raamahbiocare.com with the order details, photographs or videos where relevant, packaging condition, and a description of the issue.

After review, Raamah Biocare may offer troubleshooting, replacement of parts, repair, replacement of the product, or refund where appropriate under the applicable warranty and commercial terms.

7. Training, Installation, Consumables, and Services

Fees for completed training, installation, calibration, consultation, service visits, or other professional services are generally non-refundable once delivered. Consumables, accessories, or items with hygiene, sterility, expiry, or storage requirements may not be returnable unless defective or incorrectly supplied.

8. Refund Method and Timeline

Approved refunds will normally be processed to the original payment method or through another mutually agreed method. Processing timelines depend on banking partners, payment gateways, and reconciliation requirements. Any applicable deductions, taxes, gateway charges, shipping charges, or statutory requirements will be communicated during the refund process.

9. Distributor and Institutional Orders

Distributor, hospital, government, NGO, academic, or institutional orders may be governed by separate purchase terms, tender terms, distributor agreements, warranty documents, service-level terms, or procurement conditions. Those documents will take priority over this website Refund Policy for the relevant transaction.

10. No Medical Outcome Guarantee

Refund eligibility is not based on a clinical outcome, patient response, diagnostic conclusion, or commercial performance unless a specific written warranty states otherwise. Raamah Biocare products must be used by qualified professionals according to product documentation, training, applicable regulations, and clinical judgement.

11. How to Request Support or a Refund Review

To request cancellation, return, replacement, repair, or refund review, contact info@raamahbiocare.com with your name, organisation, phone number, order or invoice reference, product name, delivery date, and reason for the request.

12. Contact

For refund or product-support questions, contact us at info@raamahbiocare.com or write to Raamah Biocare Pvt Ltd at Plot No. 13-A, Survey No. 100, Block 13, Baba Nagar, Mallapur, Uppal, Medchal-Malkajgiri District, Telangana 500076, India.